LuxeLayer WHEERUG | 4-seater/5-seater

Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at support@autowhee.com.

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Custom Products / Exceptions / non-returnable items

Custom products have a 30-day right of refund. For example, if the leather is broken, the customization is completely wrong, or the color is wrong, all these cases are refundable.

However, generally speaking, the consumer needs our product. Our practice is to re-customize and ship the product and you do not have to bear the shipping cost to return the product.

It's all up to you to decide.

But there are some exceptions.

1. If the customization information provided is wrong, we do not agree to refund. For example, you send us a picture downloaded from the Internet, but the picture is not exactly the same as your car. Note: European and North American cars of the same model may not have the same interior.
2. We do not refund for installation errors. Products do not fit properly if they are not installed correctly.
3. COVID19 is raging around the world and we cannot refund for "delayed logistics". Logistics may be delayed by 1 to 10 days.

Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.

Shipping policy

How long does delivery take?

The time for custom-made products is the sum of "production time" and "shipping time".

🇺🇸 United States

For faster shipping options, go to the Checkout page.

• Custom-Fit Car Mats: 4-6 Weeks.
• Custom-Fit Seat Covers: 4-6 Weeks.
• Universal-Fit Seat Covers: 4-6 Weeks.
• Other Products: 2-4 Weeks.

We cannot deliver to the following areas: Alaska, American Samoa, Guam, Hawaii, Marshall Islands, Northern Mariana Islands, Palau, Puerto Rico, Rhode Island, U.S. Virgin Islands, Armed Forces Americas, Armed Forces Europe, Armed Forces Pacific. Thank you for your understanding.

🇨🇦 Canada

• Custom-Fit Car Mats: 6-9 Weeks.
• Custom-Fit Seat Covers: 6-9 Weeks.
• Universal-Fit Seat Covers: 6-9 Weeks.
• Other Products: 3-4 Weeks.
  

🇦🇺 Australia

• Custom-Fit Car Mats: 5-8 Weeks.
• Custom-Fit Seat Covers: 5-8 Weeks.
• Universal-Fit Seat Covers: 5-8 Weeks.
• Other Products: About 3 weeks

🇬🇧 United Kingdom

• Custom-Fit Car Mats: 6-8 Weeks.
• Custom-Fit Seat Covers: 6-8 Weeks.
• Universal-Fit Seat Covers: 6-8 Weeks.
• Other Products: 2-3 Weeks.

🇪🇺 Other European Countries

• Custom-Fit Car Mats: 5-8 Weeks.
• Custom-Fit Seat Covers: 5-8 Weeks.
• Universal-Fit Seat Covers: 5-8 Weeks.
• Other Products: 2-3 Weeks.

COVID-19

Some packages may be delayed by 7 to 14 business days due to COVID-19 around the world.

We are doing our best to reduce the impact and make sure your order is delivered safely and in time but unfortunately each country is imposing different measures to reduce spread of COVID-19 and tougher customs or quarantine checks.

📦 Tracking Number (Custom Products)

You will generally receive a tracking code within 7 to 18 days of your purchase order.

If you purchase seat cover and car mats, you will receive the number. This number is not available to view the logistics information for the first 15 to 25 days, because the progress of the product cannot be tracked while it is being shipped on board. After reaching the destination country, the logistics information can be tracked. The final delivery is made by UPS, USPS or FedEx.

📦 My parcel was shipped but I didn`t get an update

Seat Cover, Car Mats

Your parcel is in transit to destination country, unfortunately this process could mean the parcel is handed over to different couriers, countries and airports that do not provide tracking information. The tracking number will update once parcel arrives in destination country and is checked and cleared by customs. Most countries do not update the tracking details till the parcel is checked and cleared by customs, and with some restrictions or quarantine measures in place, there could be delays in updating the tracking information.

📦 I ordered more than one item. Will they all be delivered at the same time?

We try to make sure all your items reach you at the same time. Sometimes our products are not always sent together since different shipping options can be used, depending on the product. Once an item has been shipped, you will receive a shipment notification email.

📦 Can I change the delivery address of my package after it has been shipped out?

Unfortunately, we cannot change the shipment once the product is en route.

What do I need to do when I received a different product than what I ordered?

Please contact customer support at support@autowhee.com.